SHIVI @ East London

FAQs

What is the products origin?

All our products are sourced from INDIA unless mentioned otherwise on label.


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What if items are missing from my order?

We will replace it next time or refund amount of the product.

However you must notify us in 48 hours from delivery time.


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What if I need items that are not on the order form?

Please add to  the wishlist

We will consider importing in future.


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What areas do you cover?

This order form https://EastLondon.shivi.co.uk covers delivery to following areas:

  • East London
    • Barking
    • Canning Town
    • Dagenham
    • Eastham
    • Gantshill
    • Ilford
    • Goodmayes

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What are the delivery timings?

Delivery is on every Tuesday between 5PM and 10PM. Place your order by Tuesday 10AM.


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My Order amount is lower than the minimum order amount mentioned on form. Can you deliver?

Sorry. We are not accepting any orders lower than £30 for East London postcodes


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Is there any minimum amount for free home delivery?

Yes. The minimum order amount for free home delivery to East London postcodes is £30.


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Is there any collection point for East London Postcodes?

Yes. You may collect from our Warehouse at Dagenham.

Please Whatsapp me on https://wa.me/447767114560 before arriving.


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I don’t live in the areas covered by this order form. Can you help with delivery or collection?

Please Whatsapp me on https://wa.me/447767114560. I am happy to help.


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How do i pay you?

Bank Account details will be shared so you make payment after Collection/Delivery.

We currently don’t have card payment facility.


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Do you sell Vegetables and Frozen stuff?

Sorry. We are not selling any Vegetables and Frozen stuff.

The order form will be updated when we do so.


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Do you sell any other Brands?

No. We are selling only SHIVI and popular Indian consumer brands


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Do you offer returns / replacement / refunds?

Yes. you may return the product in case it is not up to your expectations.

We will collect the product from you in the following week of delivery and offer you replacement or refund.

However, we ask you to notify us in 5 days from the original delivery date.


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Can i pay by card?

Sorry. We currently don’t have card payment facility.

Bank Account details will be shared so you make payment after Collection/Delivery.


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Can I get bigger or smaller size items than the ones listed?

Sometimes, one or more of your items may not be available when we pick your order, because the item has gone out of stock, for example. If you’ve chosen to allow substitutions


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